REEDS Jewelers in Gastonia, NC Closed now

Reviews about REEDS Jewelers

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  July 22, 2019, by Rachel Mower
  My boyfriend and I have used this particular Reeds too many times for the wrong reasons. He bought my necklace in a different state five months ago and sadly, the chain broke. Originally with the warranty, we were told if anything were to happen to the chain, it would be replaced free of charge. We brought it in to this particular Reeds to have it sauntered back together. They did a horrible job, the chain was no longer flexible and they were far from courteous throughout the experience. My boyfriend also bought a leather Pandora bracelet for me for Christmas. They gave him the wrong size and argued with us over the fit. We went to an official Pandora store in Charlotte where I was fitted and told they had definitely given us the wrong size. Less than a month after it had been poorly fixed, my necklace broke a second time, but this time with the clasp. They were extremely rude over the phone and acted aloof in person when we came in for the second time. We came in to handle the broken chain and wrong bracelet size at the same time. During the car ride over, my necklace had become tangled in the box which made one particular employee act very rude. He told me when I came in to pick it up, he would properly teach me how to take it on and off to ensure it doesn't get tangled. His tone was very degrading and inappropriate. We stressed to them our warranty stated the chain would be replaced if broken, but we were told that was only as a last resort. We were told the original jewelry repairman would not touch it this time since it was so badly repaired, that they would send it off. If it couldn't be repaired, they would replace it. We were told to come back in a week to pick it up. We gave them my phone number since my boyfriend would be out of town. They still called his number rather than mine and acted extremely rude when I didn't immediately come in. Nothing had been done to my necklace, it was only untangled.. The problem with the clasp was not fixed. The man passively argued with me, insinuating I had only brought it in to be untangled, until he checked his notes and saw that it indeed needed to be fixed. The entire store went into panic mode because they had a very unsatisfactory customer on their hands, for the third time. I asked if they could order another chain since the original warranty stated this and if it could be mailed to me. One of the female employees spoke to me in the most degrading way, saying multiple times that this was a clearance item and that it would not be restocked. The necklace was not clearance when my boyfriend bought it, yet she felt the need to stress how cheap it is now. She also made it seem that it would be extremely hard to call other Reeds locations and ask if they had one in stock. This is her job? The employees proceeded to bring me other chains to see if they would be a better option for me, since they didn't want to make me leave empty handed. They'd had my necklace for almost a month with no repairs done. They continued to bring me yellow gold chains for my white gold pendant. I was infuriated, although not rude. I finally agreed to a chain just to get out of there. One of the employees checked the tag as if he were to charge me for it, until I asked him if the warranty would cover it and he said, "Oh yes of course, sorry." I was not able to keep the original chain for sentimental value and I will never step foot in this Reeds ever again... Probably never at another location either. I will take my business elsewhere and encourage others to do the same. The employees at the Gastonia Mall Reeds location are beyond inappropriate and rude to their returning customers. We have always used Reeds but will never again.